Frequently Asked Questions


This part of the site contains answers to basic questions regarding the Bizzo casino platform. It is important to us that every user, regardless of his experience, can easily find the information he needs.

How to start playing on the platform?

To start playing, you need to register on the site, providing the necessary information and, after confirmation, make an initial deposit.

What documents are required to verify your account?

To verify your account, Bizzo may generally require copies of your passport or other identification, as well as proof of residence.

Can I play from a mobile device?

Yes, you can use your mobile phone to play. The mobile version will allow you to play at the same level while retaining all the main features of the site. Download the app or use the mobile version of the site.

What types of games are available on the platform?

The Bizzo platform offers a wide range of games including slots, table games, live dealers and many more.

Does the platform offer bonuses for new players?

Yes, new players are often given welcome bonuses or promotions. We recommend that you read the terms and conditions on the website.

Who should I contact if I have problems or questions about the game?

If you have any difficulties or questions, you can contact the support team, which is ready to help you at any time.



How can I regain access to my account if I have forgotten my password?

If you have forgotten your password, there is a “Forgot your password?” feature on the login page where you can begin the recovery process, usually via email or SMS.

How can I change my personal information in my account?

After logging into your personal account, go to the “Settings” or “Profile” section, where you can edit your contact information and other facts.

Can I register more than one profile on the platform?​

The platform allows registration of only one account per user. Additional accounts may be blocked or subject to other sanctions.

How can I provide additional security to my account?

To provide additional security to your account, the platform provides two-factor authentication. We recommend activating this feature in your security settings.

How to delete your account from the platform?

If you decide to delete your account, go to your account settings and find the appropriate option, or contact platform support for instructions.



How can I get a welcome bonus on the platform?

After successfully registering on the platform and making your first deposit, you automatically become a member of the welcome bonus program. Be sure to read the conditions of receipt, which may be indicated on the website or in special promotional offers.

What is included in the welcome bonus?

The welcome bonus includes additional interest on your deposit.

Is the welcome bonus required to be wagered before withdrawal?

Yes, the welcome bonus has certain wagering requirements. This means that before you can withdraw funds received using the bonus, you will be required to wager the total amount determined by these terms and conditions.

Deposit and withdrawal of funds


What deposit and withdrawal methods are available on the platform?

Various methods are available on the platform for depositing and withdrawing funds, including bank cards, electronic wallets and other payment systems. A detailed list can be found in the “Payments” section of the website.

What is the minimum amount for depositing and withdrawing funds?

The minimum amount depends on the selected payment method.

Is there a fee for depositing and withdrawing funds?

There is usually no commission charged when depositing funds. Regarding withdrawals, there may be a fee charged depending on the payment method chosen. For details, please see the “Payments” section.

What should I do if my deposit or withdrawal has not been received into my account?

If you encounter a problem and the funds have not been credited to your account within the specified time, please contact the platform support team.



Do I need to download additional software to play on the platform?

No, all games on the site are available online and you do not need to download additional software. Just select a game and start playing right in your browser.

Is there a limit on the number of games that can be open at the same time?

We generally recommend that players focus on one game at a time to avoid technical difficulties. However, you can technically have multiple games open in different tabs or windows.

I'm encountering technical problems while playing. What to do?

If you encounter technical difficulties, try refreshing the page or closing and reopening the game. If the problem persists, contact support for further assistance.



How does the platform protect my personal data?

We use advanced encryption and data protection technologies to ensure the confidentiality of your personal information. All information you provide on our website is protected from unauthorized access.

Does two-factor authentication exist on the platform?

Yes, we provide this security feature to further protect your account from unauthorized activity.

How is the fairness of games on the platform ensured?

All games on our platform are powered by certified random number generators. We regularly undergo independent checks and audits to confirm the fairness of the gaming process.

What should I do if I suspect that my account has been hacked?

If you have any doubts about the security of your account, please contact our support team immediately. We will take all necessary measures to ensure the security of your account.

Does the platform support SSL protocol?

The casino website uses the SSL protocol, which guarantees the security of all transactions and data transfers between your device and our server.

Responsible gaming


How does the platform combat underage gaming?

We have a strict 18+ policy. Age verification is required upon registration.

What self-control tools does the platform offer?

There are limits on bets, playing time and the possibility of temporarily blocking an account.

Where can I find information about responsible gambling on the platform?

The platform contains recommendations and contacts of organizations that help with issues of gambling addiction.